Return Policy

1. Overview

At cementshops.com, we specialize in supplying high-quality bulk construction materials including White Cement, PPC Cement, and TMT Steel Bars. Our return policy is crafted to ensure customer satisfaction, while also acknowledging the logistical and practical constraints involved in handling heavy, industrial-grade materials.

This Return Policy governs all orders placed through our website and is legally binding. By placing an order on our platform, you accept the terms described below.

2. General Return Conditions

Returns are accepted only in specific situations:

• The product delivered is damaged or broken.
• You have received the wrong product, grade, or brand.
• There are shortages or missing items in the bulk shipment.
• Product has crossed expiry (for cement bags only) within 7 days of delivery.

We do not accept returns due to incorrect ordering by the customer, change of mind, or non-availability of labor at the site.

3. Return Request Timeline

All return requests must be initiated within 48 hours of delivery. After this period, returns will only be accepted at our sole discretion in exceptional cases.

You must provide the following to initiate a return:

• Order number and invoice copy.
• Photos/videos clearly showing the issue.
• Clear written explanation via email to [email protected].

Our support team will contact you within 1–2 business days to verify the claim.

4. Eligible Products for Return

Returns may be accepted for the following items under valid reasons:

• White Cement (25kg / 50kg bags) – only if packaging is damaged or moisture has entered.
• PPC Cement – if expired, clumped, or incorrect grade delivered.
• TMT Steel Bars – if the wrong diameter, length, or rusted bars are delivered.

Products must be returned in unused condition and with all original packaging, labels, batch numbers, and delivery documentation.

5. Non-Returnable Products

Due to safety, handling, and manufacturing standards, we do not accept returns on:

• Used or opened cement bags.
• Steel bars that have been cut, bent, or altered on-site.
• Special order items procured on customer demand.
• Any product stored incorrectly at the customer’s site after delivery.
• Items sold under “final sale” or “non-returnable” tag on the product page.

These guidelines help us maintain strict quality standards across all supply chains.

6. Return Logistics and Pickup

If your return request is approved:

• We will schedule a reverse pickup within 3–5 business days.
• All returned items must be repacked securely and kept ready for pickup.
• The product must not be used, altered, or stored improperly before return.

We may deduct logistics and handling charges from the refund in certain cases (e.g., long-distance returns, re-stocking).

7. Quality Check and Approval

After we receive the returned product at our warehouse, our technical team will conduct a detailed quality check. This may include:

• Moisture level testing in cement bags.
• Visual inspection for steel deformation, rust, or incorrect bundling.
• Verification of manufacturing batch and shipment records.

If the product fails the QC, no refund or replacement will be issued and it will be sent back to you at your cost.

8. Refunds After Returns

Once the returned product passes inspection, a refund will be processed within 7–10 business days. The amount refunded will be:

• Full product value if the return is due to our error (wrong/damaged item).
• Partial refund in case of partial return or minor product deviation (as decided by our team).
• Refund will exclude original shipping charges unless caused by us.

Refunds will be credited to your original payment method. Please allow time depending on your bank or card provider.

9. Replacements Instead of Returns

In many valid return cases, we may offer a replacement instead of a refund, especially where:

• The customer still requires the material urgently.
• Local replacement stock is available.
• The returned quantity is small and can be swapped quickly.

Replacements are subject to location, stock availability, and logistics feasibility.

10. Buyer Responsibilities

To ensure a successful return, customers are expected to:

• Inspect the goods at the time of delivery.
• Report discrepancies promptly with evidence.
• Not use or alter products before resolution.
• Provide all documentation including invoice, delivery note, photos, and video (if applicable).

Failure to comply with these guidelines may result in the return being declined.

11. B2B Bulk Order Returns

For institutional or B2B clients (builders, contractors, government agencies), returns are governed by pre-agreed terms and supply contracts. These typically include:

• Bulk return timelines (max 5 days).
• Custom pick-up logistics for site locations.
• Advance documentation for batch-wise reconciliation.

Please consult your account manager or contact [email protected] for enterprise return handling.

12. Disputes and Escalation

If your return request is denied and you wish to dispute the outcome, please escalate to our Grievance Cell:

• Email: [email protected]
• Include your Order ID, issue summary, and previous communication.
• We will investigate and respond within 3–5 business days.

13. Policy Modifications

This Return Policy may be updated at any time based on operational, legal, or business changes. The latest version will always be available on this page. It is the customer’s responsibility to review this policy before placing orders.

14. Contact Us

For any return queries, please contact our customer support: