Refund Policy

1. Introduction

At cementshops.com, we strive to provide the highest quality construction materials including White Cement, PPC Cement, and TMT Steel Bars in bulk. We understand the importance of clarity and fairness in our refund process, especially when it comes to large-scale commercial purchases.

This Refund Policy outlines the conditions under which refunds are approved, processed, and disbursed. It is applicable to all customers purchasing via our online platform and is in accordance with the Consumer Protection Act, 2019 and relevant Indian trade laws.

2. Eligibility for Refund

Due to the nature of bulk construction materials, refunds are allowed only under specific conditions:

• Material received is damaged or broken during delivery.
• Incorrect item or quantity was delivered.
• The product delivered does not match the specification ordered (brand, grade, type).
• Cancellation by cementshops.com due to stock unavailability or other logistical issues.

Refunds are not applicable for buyer remorse, incorrect order placement, or change of mind after dispatch.

3. Reporting a Refund Request

Customers must report refund issues within 48 hours of receiving the delivery. You must provide:

• Order ID and invoice copy.
• Photos/videos of the damaged or incorrect products.
• A written description of the issue via email to [email protected].

Requests sent beyond the 48-hour window will not be considered unless there is strong evidence of error on our part.

4. Refund Process

Upon receiving your complaint, our customer service and dispatch teams will initiate an investigation:

1. Verify supporting documents and delivery records.
2. Contact you for clarification or on-site inspection if necessary.
3. Approve or reject the refund request based on evidence and policy guidelines.

Once approved, refunds will be processed within 7 to 10 business days and credited to the original payment method.

In cases of partial refund (e.g., some damaged bags of cement), the refund amount will be calculated proportionally based on weight or quantity.

5. Non-Refundable Products

The following items and circumstances are strictly non-refundable:

• Products that have been used, opened, or tampered with.
• Returns without original packaging or batch information.
• Any item sold at a discounted rate as “clearance” or “non-returnable.”
• Custom-cut steel bars or items specifically sourced on special request.
• Delays due to third-party transport partners (unless caused by negligence from cementshops.com).

Our products are industrial grade and handled in bulk, hence the policies reflect operational realities of construction supply chains.

6. Order Cancellation and Pre-Dispatch Refunds

Customers may request a cancellation and full refund before dispatch. Cancellation requests should be sent to [email protected] or through your account dashboard.

Orders that have already been dispatched or are in transit are not eligible for cancellation. However, you may still apply for a refund if the order arrives in a damaged or incorrect condition.

7. Refund Method and Timelines

All approved refunds will be made to the original payment source:

• Online payments via credit/debit card: 5–7 business days.
• UPI and net banking: 3–5 business days.
• Bank transfer or NEFT (for B2B): Up to 10 business days.

Refunds may be delayed if bank details provided are incorrect or incomplete.

8. Disputes and Escalations

If you are not satisfied with our resolution, you may escalate the matter to our grievance officer. Please email us with:

• Subject line: REFUND DISPUTE – [Order ID]
• Detailed explanation of the problem.
• Any previous communication reference numbers.

We will respond to escalated refund complaints within 3 business days.

9. Bulk Corporate Orders

For institutional buyers, contractors, and government tenders, the refund process may involve inspection by our legal or commercial teams. GST refunds, partial credit notes, and inventory reconciliation may be part of the resolution.

A dedicated account manager will handle such cases, and all decisions will comply with the purchase agreement signed at the time of order placement.

10. Liability Limitation

Cementshops.com will not be held liable for:

• Losses due to project delays unless directly caused by our fault.
• Consequential damages, opportunity loss, or loss of profits.
• Refund claims made after materials are used or altered on-site.

Our maximum liability is limited to the value of the product in question.

11. Changes to This Policy

Cementshops.com reserves the right to modify this refund policy at any time. Updates will be reflected on this page with a “Last Updated” date. Continued use of our website after any changes indicates acceptance of the revised policy.

12. Contact Information

For refund queries or to raise a complaint, please contact our team: