Privacy Policy

1. Introduction

At cementshops.com, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage in our services. Whether you are purchasing White Cement, PPC Cement, or TMT Steel Bars in bulk, your trust is important to us.

This Privacy Policy is in compliance with Indian laws including the Information Technology Act, 2000, and applicable rules under it. By using our platform, you consent to the data practices described in this statement.

2. Information We Collect

We collect various types of information to process your orders efficiently and improve your overall shopping experience:

• Personal Identification Information: Name, email address, mobile number, delivery address, billing address.
• Account Credentials: If you register with us, your username and password are stored securely.
• Transactional Details: Payment data, order history, and invoice records.
• Business Details: GST Number, company name (for corporate customers), and purchase scale.
• Device Information: IP address, browser type, referring URLs, pages visited, device type, and operating system.
• Geolocation: Approximate geographic location for delivery optimization.

This information is collected when you voluntarily submit it during registration, checkout, contact form usage, or newsletter sign-up.

3. How We Use Your Information

We use the collected data to offer, improve, and manage our services. Your data may be used for the following purposes:

• To fulfill and manage orders, invoices, and deliveries of bulk cement and steel.
• To process transactions securely via our integrated payment gateways.
• To send important order updates, confirmations, and invoices via SMS and email.
• To improve our website functionality and user experience.
• To detect, prevent, and respond to security breaches and fraudulent activities.
• To communicate promotional offers (if you opt in).
• To comply with Indian legal obligations, tax records, and business laws.

We will never sell or rent your data to third-party advertisers. Your data remains confidential and used only as outlined in this policy.

4. Legal Grounds for Processing Data

Under Indian law, we collect and process personal data under these lawful bases:

• Consent: When you sign up or place an order, you consent to our privacy terms.
• Contractual Obligation: Data processing is necessary for order fulfillment and delivery.
• Legal Compliance: We retain records to comply with tax, GST, and business laws.
• Legitimate Interest: We may process data to improve operations or detect fraud, without overriding your rights.

5. Sharing Your Information

We may share your information with:

• Logistics Partners: To deliver your cement or TMT bars promptly.
• Payment Gateways: For secure transaction processing (e.g., Razorpay, PayU).
• Tax Authorities: When legally required under GST or business compliance.
• IT Vendors: For website maintenance, hosting, and customer support systems.

All vendors and partners are bound by confidentiality and legal agreements to ensure the safety of your data.

6. Data Security

We use industry-standard measures to protect your personal data:

• SSL encryption during data transfer.
• Secure password hashing.
• Firewall and anti-malware monitoring.
• Regular audits and backup protocols.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but take all reasonable steps to safeguard your data.

7. Cookies and Tracking

Our site uses cookies to:

• Remember user preferences and login sessions.
• Analyze user behavior for better navigation.
• Deliver relevant promotional content.

You can control cookie usage through your browser settings. Disabling cookies may impact some site features.

8. Retention of Data

We retain your personal data as long as needed for the purposes mentioned:

• For a minimum of 7 years for legal and accounting records.
• Until your account is deleted (for registered users).

Upon request, your data may be deleted, unless retention is legally necessary.

9. Your Rights

As a user, you have the following rights:

• Right to access your data.
• Right to request corrections.
• Right to withdraw consent.
• Right to data portability (upon request).
• Right to complain to data authorities if your privacy is violated.

To exercise these rights, email us at [email protected].

10. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If you believe a minor has submitted personal data, please contact us to delete the information immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The “Last Updated” date at the bottom will be revised accordingly. We encourage users to review this page periodically.

12. Contact Information

If you have any questions about this Privacy Policy or your personal data, please reach out to: